Checking In With a Problem

Le scénario

You've just arrived at your London hotel after a long day of travel. Walk up to reception and check in. There might be a small problem with your booking — stay calm and sort it out.

Expressions cibles

• "I have a reservation under [name]"
• "I'd like a room with a view"
• "Would it be possible to upgrade?"
• "Is breakfast included?"
• "What time is checkout?"
• "Is there anything else available?"
• "Could I get a late checkout?"